Windows Defender

If your Fishbowl Advanced Client application is taking longer than usual to launch, it could be a result of recent changes in Windows Defender. Please try Option 1 below to see if the application loads more quickly.

Option 1 - Use client.bat

1. Close the Fishbowl Advanced Client
2. In the Windows File Explorer, browse to the following folder: C:\Program Files\Fishbowl\client\bin
3. Launch the Fishbowl Advanced Client by double-clicking the client.bat file
   File:Batch File.png

If this fixes the issue, you may want to place a shortcut to client.bat on your desktop for launching the application. If this does not fix the issue, please complete Option 2 below.

Option 2 - Move properties files

1. Close the Fishbowl Advanced Client
2. In the Windows File Explorer, browse to the following folder: C:\Program Files\Fishbowl\client\bin
3. MOVE the client.properties and the log4j.properties out of the bin folder and onto to your Desktop
   File:Properties Files.png
4. In the same folder, launch the Fishbowl Advanced Client using the client.bat file
   File:Batch File.png

If these workarounds are not effective, please note that the delay typically disappears after Windows Defender completes its inspection of the Fishbowl files. Once this process is complete, no further delays should occur as long as Fishbowl remains open. However, if Fishbowl is closed, the inspection process may restart, causing delays again. We understand that this issue may be causing inconvenience, and we sincerely apologize for any disruption it has caused. Our team is committed to resolving this problem as quickly as possible. Thank you for your patience and continued support.