Template:Troubleshooting: Difference between revisions
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* If there is an {{Button|API Logs}} at the top of the module, it can be used to see any errors that have been logged. You can leave the '''API Logs''' window open while you work in Fishbowl and click the {{Button|Refresh}} at the bottom of the window as needed. | * If there is an {{Button|API Logs}} at the top of the module, it can be used to see the API calls and any errors that have been logged. You can leave the '''API Logs''' window open while you work in Fishbowl and click the {{Button|Refresh}} at the bottom of the window as needed. API logs can also be viewed in the '''Fishbowl/logs/plugins''' folder. Click '''Tools''' > '''Module Options''' to '''Disable REST logging. | ||
* Only new orders are imported. Orders are not updated once they have been imported. Returns and refunds are not imported. | * Only new orders are imported. Orders are not updated once they have been imported. Returns and refunds are not imported. | ||
* The attributes and IDs for orders and products can be viewed or modified by clicking the [[File:Small.{{{1|Shopify}}}.png|bottom]] '''{{{1|Shopify}}}''' button at the top of the {{Module|Sales Order}} and the {{Module|Product}}. | * The attributes and IDs for orders and products can be viewed or modified by clicking the [[File:Small.{{{1|Shopify}}}.png|bottom]] '''{{{1|Shopify}}}''' button at the top of the {{Module|Sales Order}} and the {{Module|Product}}. | ||
Revision as of 13:32, 6 December 2022
- If there is an
API Logs button at the top of the module, it can be used to see the API calls and any errors that have been logged. You can leave the API Logs window open while you work in Fishbowl and click the 
Refresh button at the bottom of the window as needed. API logs can also be viewed in the Fishbowl/logs/plugins folder. Click Tools > Module Options to Disable REST logging. - Only new orders are imported. Orders are not updated once they have been imported. Returns and refunds are not imported.
- The attributes and IDs for orders and products can be viewed or modified by clicking the
Shopify button at the top of the 
Sales Order module and the 
Product module. - To view the scheduled tasks for the
Shopify module, open the 
Schedule module. - A scheduled task can be run manually by double-clicking the task.
- Enter an email address in the Schedule module to receive error notifications.
- To view the history of a scheduled task, including the result/error, click the
History button in the Schedule module. - More details about recent errors can be viewed by opening the
Data module and clicking the 
Server Log button. - Check for multiple versions of the Shopify.jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two Shopify versions, exit the Fishbowl Server and remove the older version on all client and server computers.
