Template:Troubleshooting
Template page
- Only new orders are imported. Orders are not updated once they have been imported. Returns and refunds are not imported.
- The attributes and IDs for orders and products can be viewed or modified by clicking the
Shopify button at the top of the 
Sales Order module and the 
Product module. - To view the scheduled tasks for the
Shopify module, open the 
Schedule module. - A scheduled task can be run manually by double-clicking the task.
- Enter an email address in the Schedule module to receive error notifications.
- To view the history of a scheduled task, including the result/error, click the
History button in the Schedule module. - More details about recent errors can be viewed by opening the
Data module and clicking the 
Server Log button. - Check for multiple versions of the Shopify.jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two Shopify versions, exit the Fishbowl Server and remove the older version on all client and server computers.
