Template:Troubleshooting

• If there is an API Logs button at the top of the module, it can be used to see the API calls and any errors that have been logged. You can leave the API Logs window open while you work in Fishbowl and click the Refresh button at the bottom of the window as needed. API logs can also be viewed in the Fishbowl/logs/plugins folder. Click Tools > Module Options to Disable REST logging.
• Only new orders are imported. Orders are not updated once they have been imported. Returns and refunds are not imported.
• The attributes and IDs for orders and products can be viewed or modified by clicking the Shopify button at the top of the Sales Order module and the Product module.
• To view the scheduled tasks for the Shopify module, open the Schedule module.
• A scheduled task can be run manually by double-clicking the task.
• Enter an email address in the Schedule module to receive error notifications.
• To view the history of a scheduled task, including the result/error, click the History button in the Schedule module.
• More details about recent errors can be viewed by opening the Data module and clicking the Server Log button.
• Check for multiple versions of the Shopify.jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two Shopify versions, exit the Fishbowl Server and remove the older version on all client and server computers.