BigCommerce

The BigCommerce module, located in the Integrations group, is an add-on module that can be installed from the Plugin module. After installing the plugin, a new module is added that integrates with BigCommerce. Additional connections can also be purchased to connect to multiple BigCommerce accounts.

Install

The documentation on this page is for the most recent version of the BigCommerce plugin. To get the most recent version, Update Fishbowl.

1. In any Fishbowl Client, open the Plugin module, located in the Integrations group.
2. Select the BigCommerce plugin and click Install.
3. Completely close all Fishbowl Clients.
4. Exit the Fishbowl Server by right-clicking the Fishbowl Server tray icon and selecting Exit.
5. After re-opening the Fishbowl Server, the admin user can access the BigCommerce module from any Fishbowl Client by opening the Integrations group.
6. To grant access to additional users, assign the BigCommerce-View access right to the appropriate groups in the User Group module.

Setup

Complete the steps below to configure the BigCommerce integration.

1. Log into your BigCommerce account using an admin user account, and click the Settings menu in the control panel on the left side of the screen.
2. Scroll all the way down to the API section, and select Store-level API accounts.
3. Click the Create API Account button to obtain API credentials for your Fishbowl integration.
4. Enter identifying text for your Fishbowl integration into the Name field.
5. Select the OAuth Scopes configuration to match what is shown in the image to the right, and then click Save.
6. Copy the API Path, Client Id, and Access Token from the BigCommerce website.
7. Click the Settings button on the module toolbar of the BigCommerce module and paste the information from the previous steps.
   
8. Click the Test Connection button and verify that the connection to the BigCommerce website is working.
9. Click the Save button at the bottom of the window to save the BigCommerce settings.

TABS

Several plugins in Fishbowl have a standardized layout. Some of the images below show the options that are most common between all plugins. Any additional BigCommerce options or notes are included at the bottom of each section.

Order Import

• Schedule - Select the Active checkbox to import orders on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized. If additional options are available, they can be enabled by selecting Use Advanced Options at the bottom of the Schedule section.
  

Order Settings

Additional order data will be imported and displayed on the Details tab of the Sales Order module.

• Order field mapping - Use the mapping table to map BigCommerce order fields to Fishbowl order fields. If no field is mapped to the Fishbowl Order Number, then it will be generated by Fishbowl. If no date field is mapped to the Fishbowl Date Scheduled, then it will be set to the date of import.
• Salesperson - Sales orders will be created using this salesperson.
• Accounting Class - If there is no class mapped from BigCommerce, sales orders will be created using this class as the sales order class.
• Payment Terms - If there are no payment terms mapped from BigCommerce, sales orders will be created using this payment term.
• Shipping Terms - If there are no shipping terms mapped from BigCommerce, sales orders will be created using these shipping terms.
• Priority - The default priority to be set on imported orders.
• Use customer properties - Pull customer properties to the order such as salesperson, class, payment terms, shipping terms, and priority. If available, these will override the default values selected above.
• Order Number Prefix - Define a short prefix that will be applied to the imported order numbers. The prefix will not be added if the Fishbowl Generated SO Number is being used as the order number.
• Discount Item - Select the flat rate discount type that will be added as a line item to imported orders.

Order Item Settings

• Item field mapping - Use the mapping table to map BigCommerce order item fields to Fishbowl order item fields. If the Fishbowl price is not mapped, then the price from the Fishbowl product will be used and any applicable pricing rules applied. If the Fishbowl description is not mapped, then the description from the Fishbowl product will be used.
• Shipping item - Select the shipping type product that will be added as a line item to orders when applicable. It will contain the shipping price to be paid by the customer.
• Ignore miscellaneous items - If this option is selected, BigCommerce order items that are not related to an actual BigCommerce product record will be ignored and no Fishbowl line item will be created.
• Enable order import product linking - BigCommerce order items will be matched to Fishbowl products based on the defined field mapping. If the BigCommerce product has been linked by ID to a Fishbowl product, that will take precedence.

• Product field - The Fishbowl product field that will match the selected BigCommerce item field.
• BigCommerce item field - The BigCommerce order item field that will match the selected Fishbowl product field.

Additional BigCommerce information

• Ignore shipping amount - Enabling this option may lead to order disparities for totals and payments.

Order Status Settings

Use the table to assign BigCommerce order statuses to Fishbowl order statuses. The Order Import task will only import orders from BigCommerce that are in a status assigned to a Fishbowl order status. If the Fishbowl order status is set to Historical, the order will be imported into Fishbowl, but it will not affect inventory or accounting. At least one active status mapping is required to use the Order Import task.

Location Group Settings

• Use default location group - Select a default location group for imported orders.
• Use order ship-to state mapping - This option allows orders to be imported into Fishbowl Location Groups according to the ship-to state. If the state is not mapped to a location group, the default location group specified above can be used.
• Use order carrier mapping - This option allows orders to be imported into Fishbowl Location Groups according to the shipping carrier. If the carrier is not mapped to a location group, the default location group specified above can be used.
• Use location group class as order class - This option will set the class for the order to the location group's class.

Additional BigCommerce information

• Use order metadata mapping - To enable order metadata mapping, click the Settings button > Advanced Settings > Enable Meta Data Mapping > Use Order Meta Data > Save
  

Customer Settings

Use the options below to determine how customers are created in Fishbowl and what information is imported into Fishbowl.

• Enable multi-currency settings - This option is only available if Currency Conversion is enabled in Fishbowl.
• Enable advanced mapping settings - This option provides additional options for creating and mapping customers.
• Enable wholesale & retail settings - After enabling this option, additional fields will allow you to assign your retail orders to use a default Fishbowl customer while allowing your wholesale customers to be mapped as unique customers. This requires a BigCommerce metadata property called UseOrderCustomer. If UseOrderCustomer = true, those orders will use the wholesale mapping settings. If UseOrderCustomer = false, the retail mapping settings will be used.
  
• Use a default customer for all orders - This option will associate all imported sales orders with the customer selected in the Customer field. This could be used with a generic Fishbowl customer such as BigCommerce Customer.

• Use order billing Address - Use the billing address from the BigCommerce order instead of the address for the default customer.
• Use order shipping Address - Use the shipping address from the BigCommerce order instead of the address for the default customer.

• Use the order customer and addresses - This option will import the addresses and customer from the BigCommerce order instead of using a generic customer.

• Field - Select the BigCommerce field you want to use as the Fishbowl customer name.
• Alternate Field - An alternate field mapping when the primary mapping does not contain data.

Address Settings

• Ship to address mapping - Use the table to choose which BigCommerce fields are imported into the Fishbowl Ship To Name and Street Line fields.
• Bill to address mapping - Use the table to choose which BigCommerce fields are imported into the Fishbowl Bill To Name and Street Line fields.
• Coalesce addresses - If one address is missing, use the existing address for both the shipping and billing address.
• Create missing states - Automatically create missing states.
• Mark addresses residential - Import all shipping addresses as residential.

Carrier Settings

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• Use a default carrier - When selected, all orders imported from BigCommerce will use the selected carrier. If this option is unchecked, carriers can be mapped between Fishbowl and BigCommerce. Each mapping will also set the Sales Order Priority so that Fishbowl users can identify orders with express shipping that need to be picked and shipped quickly.
• Use carrier mapping - When selected, the table can be used to map carriers between BigCommerce and Fishbowl.

Payment Settings

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• Create payments in Fishbowl - When selected, payments from the BigCommerce transaction will be shown in the Payment Viewer module.

• Use a default payment method - When selected, all orders imported from BigCommerce will use the selected payment method.
• Use payment method mapping - When selected, the table can be used to map payment methods between BigCommerce and Fishbowl.
• Always create payments - If no payment data exists for the order from BigCommerce, this option will always create a payment in Fishbowl equaling the order total. If payment mapping is enabled, orders without payment data will show "None" as the payment method type.
• Remove taxes from payment - When selected, the tax amount will be deducted from the payment total.
• Remove shipping from payment - Enabling this option may lead to order disparities between BigCommerce and Fishbowl for totals and payments.
• Ignore international payments - Payments will not be created for orders placed outside the United States. This setting is only available if Use Currency Conversion is enabled in the Currency module.
• Currency - Select the currency type you accept in BigCommerce. This is a required setting if Use Currency Conversion is enabled in the Currency module.

Tax Settings

• Import Taxes - When selected, the tax amount from the BigCommerce order will appear on the Fishbowl sales order as a flat rate line item. The flat rate amount can be set to $0 in the Tax Rate module and then the correct total tax amount will be set when the order is imported from BigCommerce. If taxes are not imported, the Fishbowl payment will equal the order total before tax.

• Use Default Tax Item - With this option selected, the same tax item will be used for all orders.
• Use State Tax Mapping - This option allows different tax items to be used based on the Ship To state/province. If this option is enabled, the plugin will give an error when trying to import an order with a state that has not been mapped.
• Use Fishbowl Tax - Select a Fishbowl tax rate that will be used to calculate the order tax in Fishbowl. Tax calculations done by Fishbowl may differ from those done in BigCommerce.
  • Import BigCommerce tax as line item note - Import the BigCommerce tax as a line item note in Fishbowl.

Canada/Australia/International

When using the BigCommerce plugin with international versions of Fishbowl, some additional tax options are available in the Tax Settings section of the Order Import tab.

• Use product tax - When selected, the Tax Code from the General tab of the Product module will be used.
  
• Use province tax - When selected, the shipping province on the order will be used to determine the tax, based on the mapping table below.
  

Fulfillment Export

• Schedule - Select the Active checkbox to export orders on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
• The Fulfillment Export task will export order fulfillment information to BigCommerce based on fulfilled Fishbowl sales orders.
• Update order status - When selected, BigCommerce orders will be updated after the product(s) on the order have been shipped in Fishbowl. Shipment tracking information will also be sent from Fishbowl to BigCommerce.
• Check order status - When selected, the BigCommerce order status will be checked prior to attempting to send fulfillment information. If the BigCommerce order status has changed, no fulfillment information will be sent. This will increase the time required to complete the order fulfillment task.

Product Import

• Schedule - Select the Active checkbox to import products on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.

  NOTE: When setting up the BigCommerce integration for the first time, you will want to adjust the Last Sync to a date before any of your products were created (for example, setting the year to 2000) so that all of the products on your website will be imported.

The Product Import task imports products into Fishbowl from BigCommerce. A product link is created by storing the BigCommerce product ID in Fishbowl.

• Link Existing Products will match existing products in Fishbowl and BigCommerce where data matches in the selected fields.
• Import Products will import products from BigCommerce into Fishbowl, creating them based on the field mapping and settings below.

Product Export

• Schedule - Select the Active checkbox to export products on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
• Product Create Settings - Enable Export New Products and then map the fields that should be exported from Fishbowl to BigCommerce.
  • If the Weight UOM or Size UOM are specified, the Fishbowl product UOMs will be converted to the selected UOMs before the values are exported.
  • If the Product Tree Filter is used, only the products in the selected product tree category will be exported. If the product tree filter is left blank, all products will be included in the export.
• Product Update Settings - Enable Update Linked Products and then map the fields that should be exported from Fishbowl to BigCommerce. This section has the same options as the Product Create Settings section above. After the initial product export, only the selected fields will be updated.

Additional BigCommerce information

• Export Images - When selected, the Fishbowl product image will be exported to BigCommerce.
• Default Category - A default category is required to create new products in BigCommerce.

Inventory Update

• Schedule - Select the Active checkbox to export inventory levels to BigCommerce on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.

  NOTE: When setting up the BigCommerce integration for the first time, you will want to adjust the Last Sync to a date before any of your products were created (for example, setting the year to 2000) so that it includes all of your products (or any applicable product tree filter) when updating inventory levels.

• Export Company Wide Inventory - Include inventory quantities from all location groups in the inventory sync. If this option is unchecked, selected location groups can be added by clicking the Add button.
• Inventory Type - Select the inventory quantity that should be used during the update: Available For Sale, Inventory On Hand, or Available To Pick:
  • Available For Sale - The quantity available is calculated as On Hand - Allocated - Not Available + Drop Ship.
  • Inventory On Hand - The total amount of inventory in stock.
  • Available To Pick - Calculated as On Hand - Committed for inventory in locations that are marked as Pickable.
  • Available To Kit - In Fishbowl, kits are comprised of various inventory items, so the kit itself isn't displayed in the Inventory module. However, Fishbowl will always export an Available to Kit number to BigCommerce. The available quantity exported for kits will be the lowest available quantity for any of the items in the kit. For example, a Wheel kit may require 1 rim and 1 tire. If there are 100 rims available, but only 5 tires, then the quantity exported for the Wheel kit will be 5. The available quantity for a configurable kit will be the lowest available quantity for the default kit items.
• Product Tree Filter - The export can be limited to a specific product tree category. If this field is left blank, all products will be included in the export.
• Specify Min/Max Inventory Quantity - With this option enabled, the maximum inventory quantity sent to BigCommerce can be limited. For example, if there is an available quantity of 4000 in Fishbowl, the quantity in BigCommerce could be set to 999. If there is an available quantity of 3 in Fishbowl, the minimum quantity field could be used to send a quantity of 10 to BigCommerce.
• Include Quantities Available To Build - When enabled, this option calculates and includes available-to-build quantities from applicable bills of materials in the inventory update. When a product is sold individually but also used as an input for a bill of materials, both quantities are pushed to the channel when applicable. Please note, this could lead to overselling in the scenario described.
• Do not update "inventory tracking type" on BigCommerce products - This option will prevent Fishbowl from updating the Track Inventory product setting in BigCommerce during the inventory update.

Troubleshooting

• Click the API Logs button at the top of the BigCommerce module to see the API calls and any errors that have been logged. You can leave the API Logs window open while you work in Fishbowl and click the Refresh button at the bottom of the window as needed. API logs can also be viewed in the Fishbowl/logs/plugins folder. Click Tools > Module Options to Disable REST logging.
• When more than one shipment exists for an order (partial fulfillment), the applicable tracking numbers are synced to BigCommerce, however this feature does not work for orders with kits.
• Only new orders are imported. Orders are not updated once they have been imported. Returns and refunds are not imported.
• The attributes and IDs for orders and products can be viewed or modified by clicking the BigCommerce button at the top of the Sales Order module and the Product module.
• To view the scheduled tasks for the BigCommerce module, open the Schedule module.
• A scheduled task can be run manually by double-clicking the task.
• Enter an email address in the Schedule module to receive error notifications.
• To view the history of a scheduled task, including the result/error, click the History button in the Schedule module.
• More details about recent errors can be viewed by opening the Data module and clicking the Server Log button.
• Check for multiple versions of the BigCommerce.jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two BigCommerce versions, exit the Fishbowl Server and remove the older version on all client and server computers.