The eBay module, located in the Integrations group, is an add-on module that can be installed from the Plugin module. After installing the plugin, a new module is added that integrates eBay. Additional connections can also be purchased to connect to multiple eBay accounts.

Install

The documentation on this page is for the most recent version of the eBay plugin. To get the most recent version, Update Fishbowl.

In any Fishbowl Client, open the Plugin module, located in the Integrations group.
Select the eBay plugin and click Install.
Completely close all Fishbowl Clients.
Exit the Fishbowl Server by right-clicking the Fishbowl Server tray icon and selecting Exit.
After re-opening the Fishbowl Server, the admin user can access the eBay module from any Fishbowl Client by opening the Integrations group.
To grant access to additional users, assign the eBay-View access right to the appropriate groups in the User Group module.

Setup

Complete the steps below to configure the eBay integration.

Click the Settings button at the top of the eBay module.
Click the Connect button in the eBay Settings window.
Click the OK button, which will launch your default browser.
Enter your eBay username and password in the browser and then click Sign in.
Click Agree to approve the Fishbowl integration.
Return to Fishbowl and click the Authorize button.
After getting the Connection Success message, click the Save button at the bottom of the eBay Settings window.

If the approval process fails, click the Cancel button at the bottom of the eBay Settings window and repeat all of the steps above. If needed, the authorization can be removed in the Third-party authorizations section by going to My eBay > My Account > Site Preferences.

TABS

Several plugins in Fishbowl have a standardized layout. Some of the images below show the options that are most common between all plugins. Any additional eBay options or notes are included at the bottom of each section.

Order Import

Schedule - Select the Active checkbox to import orders on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized. If additional options are available, they can be enabled by selecting Use Advanced Options at the bottom of the Schedule section.

Order Settings

Additional order data will be imported and displayed on the Details tab of the Sales Order module.

Order field mapping - Use the mapping table to map eBay order fields to Fishbowl order fields. If no field is mapped to the Fishbowl Order Number, then it will be generated by Fishbowl. If no date field is mapped to the Fishbowl Date Scheduled, then it will be set to the date of import.
Salesperson - Sales orders will be created using this salesperson.
Accounting Class - If there is no class mapped from eBay, sales orders will be created using this class as the sales order class.
Payment Terms - If there are no payment terms mapped from eBay, sales orders will be created using this payment term.
Shipping Terms - If there are no shipping terms mapped from eBay, sales orders will be created using these shipping terms.
Priority - The default priority to be set on imported orders.
Use customer properties - Pull customer properties to the order such as salesperson, class, payment terms, shipping terms, and priority. If available, these will override the default values selected above.
Order Number Prefix - Define a short prefix that will be applied to the imported order numbers. The prefix will not be added if the Fishbowl Generated SO Number is being used as the order number.
Discount Item - Select the flat rate discount type that will be added as a line item to imported orders.

Order Item Settings

Item field mapping - Use the mapping table to map eBay order item fields to Fishbowl order item fields. If the Fishbowl price is not mapped, then the price from the Fishbowl product will be used and any applicable pricing rules applied. If the Fishbowl description is not mapped, then the description from the Fishbowl product will be used.
Shipping item - Select the shipping type product that will be added as a line item to orders when applicable. It will contain the shipping price to be paid by the customer.
Ignore miscellaneous items - If this option is selected, eBay order items that are not related to an actual eBay product record will be ignored and no Fishbowl line item will be created.
Enable order import product linking - eBay order items will be matched to Fishbowl products based on the defined field mapping. If the eBay product has been linked by ID to a Fishbowl product, that will take precedence.

Product field - The Fishbowl product field that will match the selected eBay item field.
eBay item field - The eBay order item field that will match the selected Fishbowl product field.

Additional eBay information

Ignore shipping amount - Enabling this option may lead to order disparities for totals and payments.

Order Status Settings

Use the table to assign eBay order statuses to Fishbowl order statuses. The Order Import task will only import orders from eBay that are in a status assigned to a Fishbowl order status. If the Fishbowl order status is set to Historical, the order will be imported into Fishbowl, but it will not affect inventory or accounting. At least one active status mapping is required to use the Order Import task.

Location Group Settings

Use default location group - Select a default location group for imported orders.
Use order ship-to state mapping - This option allows orders to be imported into Fishbowl Location Groups according to the ship-to state. If the state is not mapped to a location group, the default location group specified above can be used.
Use order carrier mapping - This option allows orders to be imported into Fishbowl Location Groups according to the shipping carrier. If the carrier is not mapped to a location group, the default location group specified above can be used.
Use location group class as order class - This option will set the class for the order to the location group's class.

Customer Settings

Use the options below to determine how customers are created in Fishbowl and what information is imported into Fishbowl.

Enable multi-currency settings - Order prices will be converted from the channel order currency to the Fishbowl currency assigned to the mapped customer. Requires Fishbowl currency conversion to be enabled.
Enable advanced mapping settings - Opens up additional customer mapping options and control over customer creation.
Use a default customer for all orders - This option will associate all imported sales orders with the customer selected in the Customer field. This could be used with a generic Fishbowl customer such as eBay Customer.

Use order billing address - Use the billing address from the eBay order instead of the address for the default customer.
Use order shipping address - Use the shipping address from the eBay order instead of the address for the default customer.

Use the order customer and addresses - This option will import the addresses and customer from the eBay order instead of using a generic customer.

Field - Select the eBay field that contains the customer name that should be imported into Fishbowl.
Alternate Field - An alternate field mapping when the primary mapping does not contain data.

Address Settings

Ship to address mapping - Use the table to choose which eBay fields are imported into the Fishbowl Ship To Name and Street Line fields.
Bill to address mapping - Use the table to choose which eBay fields are imported into the Fishbowl Bill To Name and Street Line fields.
Coalesce addresses - If one address is missing, use the existing address for both the shipping and billing address.
Create missing states - Automatically create missing states.
Mark addresses residential - Import all shipping addresses as residential.

Carrier Settings

Use a default carrier - When selected, all orders imported from eBay will use the selected carrier. If this option is unchecked, carriers can be mapped between Fishbowl and eBay. Each mapping will also set the Sales Order Priority so that Fishbowl users can identify orders with express shipping that need to be picked and shipped quickly.
Use carrier mapping - When selected, the table can be used to map carriers between eBay and Fishbowl.

Payment Settings

Create payments in Fishbowl - When selected, payments from the eBay transaction will be shown in the Payment Viewer module.

Use a default payment method - When selected, all orders imported from eBay will use the selected payment method.
Use payment method mapping - When selected, the table can be used to map payment methods between eBay and Fishbowl.
Always create payments - If no payment data exists for the order from eBay, this option will always create a payment in Fishbowl equaling the order total. If payment mapping is enabled, orders without payment data will show "None" as the payment method type.
Remove taxes from payment - When selected, the tax amount will be deducted from the payment total.
Remove shipping from payment - Enabling this option may lead to order disparities between eBay and Fishbowl for totals and payments.
Ignore international payments - Payments will not be created for orders placed outside the United States. This setting is only available if Use Currency Conversion is enabled in the Currency module.
Currency - Select the currency type you accept in eBay. This is a required setting if Use Currency Conversion is enabled in the Currency module.

Tax Settings

Import Taxes - When selected, the tax amount from the eBay order will appear on the Fishbowl sales order as a flat rate line item. The flat rate amount can be set to $0 in the Tax Rate module and then the correct total tax amount will be set when the order is imported from eBay. If taxes are not imported, the Fishbowl payment will equal the order total before tax.

Use Default Tax Item - With this option selected, the same tax item will be used for all orders.
Use State Tax Mapping - This option allows different tax items to be used based on the Ship To state/province. If this option is enabled, the plugin will give an error when trying to import an order with a state that has not been mapped.
Use Fishbowl Tax - Select a Fishbowl tax rate that will be used to calculate the order tax in Fishbowl. Tax calculations done by Fishbowl may differ from those done in eBay.
- Import eBay tax as line item note - Import the eBay tax as a line item note in Fishbowl.

Canada/Australia/International

When using the eBay plugin with international versions of Fishbowl, some additional tax options are available in the Tax Settings section of the Order Import tab.

Use product tax - When selected, the Tax Code from the General tab of the Product module will be used.
Use province tax - When selected, the shipping province on the order will be used to determine the tax, based on the mapping table below.

Fulfillment Export

Schedule - Select the Active checkbox to export orders on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
Update order status - When selected, eBay orders will be updated after the product(s) on the order have been shipped in Fishbowl. Shipment tracking information will also be sent from Fishbowl to eBay.

Product Import

Schedule - Select the Active checkbox to import products on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
NOTE: When setting up the eBay integration for the first time, you will want to adjust the Last Sync to a date before any of your products were created (for example, setting the year to 2000) so that all of the products on your website will be imported.

The Product Import task imports products into Fishbowl from eBay. A product link is created by storing the eBay product ID in Fishbowl.

Link Existing Products will match existing products in Fishbowl and eBay where data matches in the selected fields.
Import Products will import products from eBay into Fishbowl, creating them based on the field mapping and settings below.

Additional eBay information

Unlink Missing Products - This option will remove the product linking in Fishbowl for products that no longer exist.

Inventory Update

Schedule - Select the Active checkbox to export inventory levels to eBay on a set schedule. Click the Run task button to run the scheduled task right now. Data that has changed since the Last Sync date will be synchronized. This date will be updated automatically after a sync, or it can be manually edited to adjust which data will be synchronized.
NOTE: When setting up the eBay integration for the first time, you will want to adjust the Last Sync to a date before any of your products were created (for example, setting the year to 2000) so that it includes all of your products (or any applicable product tree filter) when updating inventory levels.
Export Company Wide Inventory - Include inventory quantities from all location groups in the inventory sync. If this option is unchecked, selected location groups can be added by clicking the Add button.
Inventory Type - Select the inventory quantity that should be used during the update: Available For Sale, Inventory On Hand, or Available To Pick:
- Available For Sale - The quantity available is calculated as On Hand - Allocated - Not Available + Drop Ship.
- Inventory On Hand - The total amount of inventory in stock.
- Available To Pick - Calculated as On Hand - Committed for inventory in locations that are marked as Pickable.
- Available To Kit - In Fishbowl, kits are comprised of various inventory items, so the kit itself isn't displayed in the Inventory module. However, Fishbowl will always export an Available to Kit number to EBay. The available quantity exported for kits will be the lowest available quantity for any of the items in the kit. For example, a Wheel kit may require 1 rim and 1 tire. If there are 100 rims available, but only 5 tires, then the quantity exported for the Wheel kit will be 5. The available quantity for a configurable kit will be the lowest available quantity for the default kit items.
Product Tree Filter - The export can be limited to a specific product tree category. If this field is left blank, all products will be included in the export.
Specify Min/Max Inventory Quantity - With this option enabled, the maximum inventory quantity sent to eBay can be limited. For example, if there is an available quantity of 4000 in Fishbowl, the quantity in eBay could be set to 999. If there is an available quantity of 3 in Fishbowl, the minimum quantity field could be used to send a quantity of 10 to eBay.
Include Quantities Available To Build - When enabled, this option calculates and includes available-to-build quantities from applicable bills of materials in the inventory update. When a product is sold individually but also used as an input for a bill of materials, both quantities are pushed to the channel when applicable. Please note, this could lead to overselling in the scenario described.

Troubleshooting

Only new orders are imported. Orders are not updated once they have been imported. Returns and refunds are not imported.
The attributes and IDs for orders and products can be viewed or modified by clicking the eBay button at the top of the Sales Order module and the Product module.
To view the scheduled tasks for the eBay module, open the Schedule module.
A scheduled task can be run manually by double-clicking the task.
Enter an email address in the Schedule module to receive error notifications.
To view the history of a scheduled task, including the result/error, click the History button in the Schedule module.
More details about recent errors can be viewed by opening the Data module and clicking the Server Log button.
Check for multiple versions of the eBay.jar file in C:\Program Files\Fishbowl\plugins\ or \Applications\Fishbowl\plugins\ on a Mac. If there are two eBay versions, exit the Fishbowl Server and remove the older version on all client and server computers.
When linking variable products, input the parent id in the product id field and the variation sku in the product sku field
To find the eBay order ID, open the eBay order in a browser and right-click the background of the webpage. Select View Page Source, press Ctrl + F and then type operation-id. The ID will look similar to the following example: 122635492347-2029553439056. If Advanced Plugin Properties are enabled in the Property module, this number can be used in the Object ID field at the bottom of the Order Import tab to import a specific order.